Terms and Conditions

New Domestic Accounts

Note: Some terms and conditions vary for Alaska, Hawaii, and all offshore U.S. territories
To qualify as a KCD Retail account you must:

  • Operate in a commercially approved zone with proper business license
  • Missouri accounts must provide KCD with a valid tax resale license or business license
  • KCD accepts Visa, MasterCard, Discover, and American Express. Wire transfers must be in U.S. dollars.

Domestic Order Fulfillment

  • Purchase orders received without a valid ship date will be set to release in accordance with the ship date listed by SKU.
  • Account must make note on purchase order if backorders and/or auto-substitutions are not allowed.
  • Returns are not permitted.
  • Defective merchandise must be reported to KCDSales@kingandcrossdistributors.com within 7 days of receipt. Return authorization by KCD is required. Product will be replaced or credit issued/refunded as determined by KCD.
  • Shipping and handling rates apply except where noted.
  • KCD reserves the right to withhold shipments from accounts that are delinquent and/or not in good credit standing.
  • All domestic shipments totaling less than $25 net will be charged a $15 handling fee.
  • Minimum order quantities (MOQ) are set for each SKU and must be observed.
  • Third party corporate billing is permitted. A handling fee may apply.
  • KCD ships via Fed Ex, UPS, and Freight LTL/Truckload. Customer is responsible for all shipping charges.
  • Invoices are generated upon shipment and will be mailed to account’s billing address.
  • Pre-payments will be applied at the time the order is processed for shipment.
  • KCD accepts Visa, MasterCard, Discover, and American Express. Checks and wire transfers must be in U.S. dollars.
  • KCD does not accept post-dated checks.

KCD does not warranty as to the merchantability or the suitability or fitness of the product shown herein for any particular use. KCD’s maximum liability for any type of alleged damages shall be limited to the actual amount remitted for the particular product. Note: Pricing, product and display artwork, product availability, and promotional campaigns are subject to change without notice. Please see your Sales Representative for details.

New International Accounts

  • Prepayment by wire transfer or credit card required.
  • KCD accepts Visa, MasterCard, Discover, and American Express. Wire transfers must be in U.S. dollars.
  • Credit applications will be considered after four or more orders totaling $10,000 or more have been processed and payments received.
  • KCD will ship to any US freight forwarder.

International Order Fulfillment

  • Purchase orders received without a valid ship date will be set to release in accordance with the ship date listed by SKU.
  • Account must make note on purchase order if backorders and/or auto-substitutions are not allowed.
  • Returns are not permitted.
  • Defective merchandise must be reported to KCDSales@kingandcrossdistributors.com within 7 days of receipt. Return authorization by KCD is required. Product will be replaced or credit issued/refunded as determined by KCD.
  • KCD reserves the right to withhold shipments from accounts that are delinquent and/or not in good credit standing.
  • Minimum order quantities (MOQ) are set for each SKU and must be observed.
  • Third party corporate billing is permitted. A handling fee may apply.
  • KCD ships via Fed Ex, UPS, and Freight LTL/Truckload. Customer is responsible for all shipping changes.
  • If using a freight forwarder, the customer must forward the address, contact information, and guidelines with every purchase order.
  • All orders shipping LTL or Truckload to a U.S. freight forwarder will be scheduled using KCD’s FedEx account. If a shipping method other than FedEx and /or 3rd party corporate billing is requested, a $50 handling free will be applied to the order and extended processing/fulfillment time may be accessed.
  • Invoices are generated upon shipment. A copy will be emailed to the address on the account the next business day.
  • Pre-payments will be applied at the time the order is processed for shipment.
  • KCD accepts Visa, MasterCard, Discover, and American Express. Checks and wire transfers must be in U.S. dollars.
  • KCD does not accept post-dated checks.

KCD does not warranty as to the merchantability or the suitability or fitness of the product shown herein for any particular use. KCD’s maximum liability for any type of alleged damages shall be limited to the actual amount remitted for the particular product. Note: Pricing, product and display artwork, product availability, and promotional campaigns are subject to change without notice. Please see your Sales Representative for details.